*Position Summary* The *Vehicle Programs Analyst* performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks relative to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service. *Duties and Responsibilities* • Provide administrative assistance to Vehicle Programs personnel • Administer support for the "M" (Manufacturer) Plate Program • Support our Care Call Center • Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties • Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes • Process billing invoices from vendors and dealerships for delivered vehicles • Process tickets, tolls, citations, etc • Process vehicle title, plates, and registrations • Process and monitor vehicle orders • Process vehicle returns, title corrections, and auction disposal • Audit and reconciliation of official documents such as lease and usage agreements, and other official documents • Customer account maintenance • Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members • Perform as a back-up for other Vehicle Program personnel when necessary • Perform duties that require signing as a company agent and/or department notary *Education* • High school diploma required; Bachelor's degree preferred *Experience* • 3 years administrative office experience required • Experience using mainframe and web system applications *Skills* • Critical thinking, problem solving, and analytical skills • Strong planning and organizing skills • Strong communication skills that demonstrate knowledgeable, proactive and clear communication • Excellent customer service skills to include a positive mindset that actions self-control • Excellent time management skills • Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team) • Proficient in MS Office (i.e. Outlook, Word, and Excel) *What You Can Expect * * Starting pay of $20/hr. * Health/Dental/Vision/Life Insurance * Flexible Spending Account (FSA) and Health Savings Account (HSA) * 401(k) with company match * Vacation/Sick Time and Paid Holidays * Tuition Reimbursement * Employee Assistance Program * Employee Discount Program * Training and Development Programs (Percepta College) * Employee Rewards Program (Perci Perks) *A Bit More About Your Role* * Call center environment * Must be able to interact with all internal and external departments and contacts * Must represent Percepta professionally with all customers and external organizations and contacts