Pay Range: $ 15 - $ 18 Responsibilities: Provide first-line technical support via chat and phone, handling up to two client chats simultaneously in a fast-paced environment. Troubleshoot basic issues with applications and proprietary systems, escalating to second-line support as needed. Deliver excellent customer service while documenting support tickets clearly and accurately. Maintain high performance by meeting individual service levels and metrics, including quality and responsiveness standards. Collaborate with global team members and escalate issues when necessary to ensure prompt resolution. Prioritize tasks effectively while multitasking and managing multiple support sessions. Must-Have Qualifications: 1–3 years of IT support or help desk experience. Strong client care and customer service skills. Proficiency with Windows 10 and familiarity with chat-based support tools. Excellent verbal and written communication skills. Ability to multitask and work effectively in a high-pressure environment. Strong organizational skills and consistent performance in meeting goals and metrics. Plusses (Preferred Skills): Experience in a technology call center or customer service environment. Basic understanding of hardware and software troubleshooting (Windows 10/11, Office 365, SharePoint, Skype). Exposure to network technologies (Citrix, VPN, AnyConnect). Familiarity with ITSM tools such as Remedy (not essential).