Objective: Providing a safe, clean Aquatic area for our members. Reports to: Aquatic Manager (AM) Criteria: Life Guard Certification CPR and AED Certification Proficient oral, written, and technology communication (email/text) skills As an AFF team member, responsibilities include, but are not limited to: * To Get & Keep Members. * Perform duties according to the companys Mission, Vision, Pillars of Success, Service Standards, and Business philosophy, and continually provide optimal performance for net member growth, retention, and club profitability. * Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members names as often as possible. * Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks. * Know the clubs emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority. * Arrive to work 10 minutes early. Wear department-specific uniform. * Actively participate in all department and club meetings. * Be a team player by contributing to both club and organizational goals. * Maintain open and honest communication with the team, partnering together as fitness professionals. As a Pool Monitor, additional responsibilities include, but are not limited to: * Align with company and industry Life Guard guidelines for a safe environment. * Stay active and current with AFF-approved certifications, including CPR/AED and specialty certifications for your programs. Provide current copies of all approved instructor certifications to the AM. * Enforce the rules of the Aquatic area while maintaining the utmost customer service and providing a fun, pleasant experience for members. * Test and record pool chemistry and report any problems/concerns to management. * Provide appropriate instruction as well as a fun, safe environment for organized pool activities. * Inform the AM of any equipment needs or malfunctions. * Wear appropriate, safe attire. * Perform other duties as reasonably assigned.