Basic Functions: * Educate, Communicate, and Collaborate clients by facilitating their service journey from the first phone call through completion of work. * Responds with urgency and supervises all activities of restoration services specific to commercial and residential projects, including emergency services, contents, and reconstruction. * Schedules projects assigned to successful completion. * Takes ultimate responsibility for anything related to client and project. * The Project Manager will be expected to take on additional responsibility over time based upon their desire, initiative & performance. * This Project Manager role is ever evolving, and functions may be added/removed over time. Basic Requirements: * High School Diploma or equivalent * Associates or bachelor's degree is desired especially in area of Project Management * Experience in project management and customer service. * Highly Organized and versed in prioritization of tasks. * High level Communicator * High aptitude in Microsoft office suite * Dependable transportation * Appropriate Attire * 1 Year Non-Compete on File Evaluated On: * Net Promoter Score * Cycle Time & Gross Margin Velocity * Invoiced Sales, Closed Revenue, & Margin Revenue vs. quarterly goals. * Performance as rated on the Project Manager Competency Model. * Skill Development versus Annual Skill Development Goals * Performance in alignment with the job description * Behaviors aligned with the Vision, Mission, Values, 10 Serving Basics and Brand Promise Overall Primary Duties: * Work directly with mitigation team to contact client and be on-site within 24 hours whenever possible. * Find and validate client's needs to facilitate a 9 or 10 rating on the Net Promotor Score (NPS) based on client's willingness to recommend us to friends and family when work is complete. * Set expectations with clients regarding the next steps and overall process of a Restoration project. Use applicable company selling documents to validate. * Obtain (where applicable) and ensure collection of all work authorization and other documentation from clients for all services. * Create and communicate the required payment schedule. * Generate and submit client invoices based off agreed upon payment schedule. * Monitor and participate in the collections of all accounts receivables (AR) from Customers and Insurance companies. * Validate and ensure a 3-D scan is completed with Production Coordinator. * Ability to scope, gather required information needed, and work with estimators to complete the final scope of work, including preparing change orders and/or supplements on all projects. * Contour reconstruction work orders in RMS that achieve desired margins goals. * Create and communicate overall project schedule for all services, including when applicable, a pre-construction meeting, communication plan, sequencing, timing, master scheduling, and trades assignments. * Daily monitor & maintain all documentation of onsite visits, project updates, compliance tasks, progress dates, and notes in RMS. * Communicate and collaborate with Production Coordinator to schedule PD technicians. * Daily supervise PD technicians & Sub Contractors to ensure daily goals are met that follow the labor & material budgets. * Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct). * Coordinates, monitors, and supervises client experience (NPS) on a day-to-day basis. * Maintain communication and build trust with Adjuster throughout each project. * Manage punch list items through to completion, obtain certificate of completion / satisfaction (COC/COS), and collect all final payment from customers. * Deliver job file for closing. Secondary Duties: * Maintain a strong field presence, while balancing the necessary desk work required for admin. When in doubt, be in the field. * Participate in on call rotation. * Professionally handle and resolve all complaints in a timely fashion. * Secure necessary permits and inspections. * Validate jobsite readiness for upcoming trades including giving direction on necessary materials to have on-site. * Ensure that all Warranty work on an ongoing basis is completed as it arises * Recruit, on-board, and retain necessary levels of sub-contractors and vendors to complete projects in a timely fashion. * Manually work alongside crews as the need arises. * Provide input to other management based on observations from the field * Learn and work with Priority Management principles to create default schedules for your own time that properly allocate slush time. * Share your office365 calendar with your supervisor on an ongoing basis. * Follow all other company policies and procedures as communicated in the All-Team Handbook (Employee Handbook) High Level Job Responsibilities Include: * Participate in marketing and business development as the need arises. * Participate in emergency services when an "All Hands-On Deck" scenario arises. * Participate in ongoing problem solving and practicing continuous improvement of the department and company. * Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team. Hours: * This is a full-time position. * Hours required will vary and will often require travel to customer locations typically within a couple hour radius of the home office. Reward: * Compensation is evaluated on annual basis in quarter 1 of each year after a full year is completed. * Promotions and advancement within the position bring progressively greater challenge, learning & responsibility.