Imagine turning customer frustration into satisfaction. As a Customer Support Associate, you'll do just that! Join our growing team of problem-solvers who will play a huge role in our AT&T D2D campaign. If you’re driven by making a real impact in a lively work setting, let’s chat. Be the Customer Support Associate that our customers won’t forget! * * About Us Stephen Consulting, Inc. partners with awesome companies to kickstart exciting marketing careers. We're all about helping you shine and reach your full potential while creating a supportive team that's truly excellent. We've got high standards and a positive vibe to keep us right at the cutting edge. Come join us where we celebrate every win, big or small, on your road to success! Customer Support Associate Responsibilities * * * Answer customer inquiries about AT&T products, services, and billing. * Troubleshoot technical issues with services offered. * Resolve customer concerns and provide helpful solutions. * Process orders, upgrades, and service changes. * Educate customers about the latest AT&T features and offerings. * Document customer interactions accurately. * Escalate complex issues to higher-level support as needed. * * Customer Support Associate Qualifications * * * High school diploma or equivalent (required). * Previous customer service experience is an advantage. * Strong communication and interpersonal skills. * Basic computer proficiency and experience with customer service software is preferred. * Great patience and problem-solving skills. * Ability to handle stress and remain calm under pressure. * Organized with a keen eye for detail. Ready to give the support our customers deserve? Join our incredible team of Customer Support Associates and start making a difference right away!