Empower Communities Through Connectivity in Palm Desert! Join Comback Investments as a Customer Support Associate for the TrueConnect Campaign! Comeback Investments , a dynamic telecom-focused direct marketing firm renowned for our customer acquisition strategies, is actively seeking an empathetic and detail-oriented Customer Support Associate to join our dedicated team in Palm Desert. This is a truly impactful opportunity for the TrueConnect campaign, where you'll directly assist eligible individuals in accessing free and affordable mobile phone and internet services, passionately helping to bridge the digital divide in our local community. As a Customer Support Associate, you will be the frontline support for TrueConnect users, patiently guiding them through inquiries about service activation, eligibility for programs like Lifeline, and troubleshooting basic technical issues. We will empower you with the knowledge and tools to ensure every customer interaction is a seamless and memorable experience, upholding our commitment to integrity and client satisfaction through direct engagement. Key Responsibilities of the Customer Support Associate * Offer thorough and empathetic customer support to TrueConnect users concerning wireless services, plans, and eligibility for Lifeline. * Provide concise customer support for service activation, device setup, basic technical troubleshooting, and billing inquiries. * Address customer concerns with clear and concise solutions. Explain TrueConnect's affordable mobile and internet service benefits and requirements patiently and clearly. * Assist eligible individuals with the TrueConnect application and enrollment, ensuring accurate information verification and a seamless process. * Empathetically address customer concerns, offer prompt and effective solutions, and escalate complex issues to senior support or technical teams as needed * Maintain accurate and detailed records of all customer interactions, inquiries, and resolutions within the customer relationship management (CRM) system. * Educate customers on how to best utilize their TrueConnect services and features to maximize their connectivity and benefit fully from the program. * Collaborate effectively with sales, enrollment, and technical teams to ensure seamless service delivery and a cohesive, positive customer experience. * * Minimum Qualifications of the Customer Support Associate: * A high school diploma or GED equivalent is required; some college coursework or a degree in Communications, Social Work, or a related field is a plus. * At least 1 year of experience in customer service, call center, retail, or client-facing roles. * Excellent verbal and written communication skills, including empathetic listening, clear explanation of complex information, and patient support. * Strong aptitude for troubleshooting basic issues, remaining patient and calm under pressure, and guiding customers through processes effectively. * A genuine passion for helping individuals, particularly those in underserved communities, and a strong commitment to providing compassionate and effective support. * Good organizational skills and meticulous attention to detail for maintaining accurate customer records and understanding service specifics. * Basic computer proficiency and a willingness to quickly learn TrueConnect's specific wireless services, devices, and customer support software/systems. * Must be a resident of Palm Desert with reliable transportation, possessing a strong understanding of local communities, and a desire to serve them. Visit us at [comebackinvestments.com](https://comebackinvestments.com/contact/) or apply through CareerBuilder. We look forward to welcoming compassionate and dedicated Customer Support Associates to our team in Palm Desert!