Overview Under general direction, supervises the staff performing contracted activities at client accounts. Ensures staff is meeting quality and productivity standards as defined by client and manager. Responsibilities * Assist with the management of all services contracted by client at the assigned site * Ensure staff is meeting quality and productivity standards as defined by client and manager * Ensure proper maintenance and usage of all equipment and supplies * Interface with the client, Operations team, and Corporate departments * Assist manager with the completion of staff payroll, site billing, service enhancements and employee of the month nominations on a timely basis * Supervise tasks or special projects and ensure their completion by set deadlines * Initiate communication and problem solving with manager in addressing client's issues * Assist manager to manage budget and control expenses effectively * Prepare monthly production and volume reports in order to measure productivity and prepare billing charges * May contact and negotiate with outside vendors, if necessary * Perform other duties as requested by Site Manager and client Qualifications * Associate's Degree preferred or equivalent experience * 2 or more years supervisory experience preferred in reprographic/mail setting * Excellent customer service, professional attitude and appearance are a must * Ability to work overtime & meet deadlines * Possess strong communication skills PHYSICAL DEMANDS * Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing * May lift and/or move up to 50 lbs What We Offer: Competitive pay & benefits! Comprehensive training and development programs that prepare employees to advance from within. A company focused on creating a positive work and client environment. Employee discounts on entertainment, products, and services nationwide! Come Join Our Team!