LabCorp is seeking a Customer Service Support Representative to join our team in Oak Creek, WI.Work Schedule: Monday - Friday, 8:30am - 5:00pm. Every 3rd Weekend. Job Responsibilities:Act a liaison between LabCorp, the customer base and patientsResolve routine customer requests with products or services via inbound, outbound calls, or the InternetSpeak with customers in a courteous, friendly, and professional manner using protocol proceduresInquire, clarify, and confirm customer requirements and understanding of the solutionProvide additional customer education and information as neededQualify and establish inbound new customers requesting LabCorp's products and servicesWork in multiple databases to research complex issues and questionsNotify clients of test results in a timely and accurate mannerReview test forms for accuracy and report any discrepanciesParticipate in activities designed to improve customer satisfaction and business performancePerform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA complianceMinimum Qualifications:High School Diploma or GED equivalent6 months or more experience in a customer service rolePreferred Qualifications:6 months or more of experience working in a contact center/call center environment6 months or more of experience in the healthcare industry, such as a physician's office or a hospital processing specimens6 months or more of experience with Laboratory Information SystemsAdditional Job Standards:Knowledge of Microsoft Office suiteStrong verbal and written communication skills and excellent ability to listen and respondCourteous with strong customer service orientationFlexible with the ability to manage and adapt to changing priorities quicklyExcellent multitasking abilities requiredThis position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience.Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!Labcorp is proud to be an Equal Opportunity Employer:Labcor