Job Description:Customer Service Representative - English + Mandarin, Italian, German and/or Japanese (m/w/d)61476 Kronberg Full-Time (40 Hours) - Hybrid WorkingCa. 45 - 50K Gross p.a.Stock Plan Service AssociateStock Plan Services is looking for interested applicants who are fluent in English and proficient in one or more of the above-mentioned languages to join our team in Kronberg, Germany. Naturally, you would already be in possession of a valid working permit for Germany to be considered.Are you an excellent communicator with an outgoing personality who enjoys helping others? Do you want to be part of a dynamic, growing team of international, multi-lingual stock plan experts and be a contributor to our global expansion? Then join the industry leader in stock plan service administration and play a vital role in delivering outstanding participants' experience!Be part of a global company that's an industry leader in innovation and invests in you with key product and service offerings, groundbreaking technology, and a world-class platform. We empower professional growth, flexibility, and support a culture of diversity and inclusion along with work life balance.Stock Plan Services (SPS) is a part of Fidelity Management & Research (FMR) Workplace Investing business, providing equity compensation administration services to over 800 multinational corporations. Within those corporations, equity compensation plans are managed and serviced for over 2.8 million employee participants. More than 750,000 of these employees are based outside of the US, receiving administrative support and retail brokerage services from our SPS Center in Kronberg, Germany.What We OfferCompetitive salary plus performance-based bonus.Dynamic Working - a hybrid work model offering with a requirement to work onsite at a Fidelity work location for at least one week per month. These requirements are subject to change.A fully equipped welcome package with everything you need to work from home.An amazing office set amongst the tranquil Taunus Forest.On-site, subsidized staff restaurant.Free onsite parking.Use of private company sports gym.Free private bus shuttle between the office and Kronberg train station.Fidelity Employee Pension Plan.Capital Accumulation Benefits (VWL).Your Role Provide multilingual telephone support to international SPS participants with a variety of plan administration requests and queries.Provide plan education such as Equity Award, Stock Options, Restricted Stock Units/Awards and Employee Stock Purchase Plan (ESPP) to participants.Support with website navigation.Participant account maintenance (address changes, PIN resets, etc.).Actively improve processes for you and your team.The Skills You Bring Multilingual skills with proficiency in at least one of the following languages: Mandarin, Italian, German and/or Japanese as well as being fluent in English (level C1/2, TOEFL 95+ or equivalent).Proven customer service, client support and problem resolution s