About the RoleThe Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, our business development team focuses on revenue generating activity.Global U4B Special Project agents are responsible for supporting the evolving needs of Uber for Business (U4B), Shuttle, and Courier. This high-agility unit will manage variable-inflow projects, cross-LOB (Line of Business) initiatives, and program incubations that currently fall outside the scope of dedicated U4B teams. As a Business Development Specialist, you will take on front customer facing and backend production tasks created to incubate new workstreams and offer a superior experience to our U4B customers.What You Will Need / Bonus PointsWhat You Will Do- Handle U4B Production Projects/Tasks- Incubate new U4B workstreams- Rapid response to critical U4B requests- Provide high quality support to clients- Meet sales or revenue generation goals- Sell to, onboard, and manage relationships with clients- Engage in lead generation or prospecting- Uncover prospects' business challenges and highlight the business' value proposition- Communicate with clients over various mediums- Identify best practices for sales- Communicate and engage with external stakeholders- Support team with campaign and/or prioritization management- Partner with internal teams to drive business recommendations- Sell to or manage large or high revenue segments- Upskill team members through consolidating best practices (e.g., SME, Product Strategy, and local expertise)- Partner with internal stakeholders to resolve or escalate client concerns & outages- Analyze and track trends & issues- Collaborate with Sales and/or Ops team to upsell, upskills, and provide product recommendations to drive sales- Identify and recommend new programs based on data- Demonstrate strong product knowledgeBasic Qualifications- At least 1 year of sales or account management experience providing email and phone support- Exceptional listening, communication, and organizational skills- Ability to communicate clearly while staying organized when engaging stakeholders- Strong time management and prioritization- Logical and data-driven decision-maker- Autonomous and target-driven- Strong collaboration, stakeholder management and problem-solving- Ability to collaborate with teams and cross-functional stakeholders to move projects forward- Strong influencing abilityPreferred Qualifications- Experience providing EmailandPhone based support- At least 2 years of customer support experience in B2B, sales, case management, or client management environment- Experience adapting to consistent change in workstreams- Strong time management skills- Experience working on task/project based work with specific deadlines- Experience communicating and collaborating with internal stakeholdersFor Chicago, IL-based roles: The base hourly rate amount