Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
The Role:
As the Director of Professional Services - High Tech, you will lead the strategy, growth, and delivery excellence of our Services practice within the High Tech vertical of the Customer Organization at Celonis. You will manage a sub-regional portfolio of customers and lead a high-performing team of 10+ Consultants and Project Managers.
In this leadership role, you are not just managing projects; you are running a business unit. You will own the services delivery and sales strategy for your vertical, ensuring the successful deployment of the Celonis Platform to drive tangible value for our High Tech customers. You will partner closely with High Tech Sales leadership and Value Engineering teams to define the Go-To-Market approach, ensuring customer satisfaction, loyalty, and long-term adoption of the platform.
The Work You’ll Do:
Strategic Practice Leadership
Business Planning: Create and execute short-term (0-6 month) and mid-term (1-2 year) strategic plans for the High Tech services practice, representing your sub-region in QBRs and strategic management forums.
Forecasting & Operations: Maintain accountability for the High Tech Services resource forecast, balancing cost, quality, and speed to ensure a highly efficient and healthy business unit.
Vertical Innovation: Drive the development of High Tech-specific delivery assets and solutions. Define service delivery strategies for new products in your area and act as a sub-regional sponsor for Global Programs.
Delivery Excellence & Value Realization
Executive Sponsorship: Serve as the Services Project Sponsor for your portfolio, performing ongoing health checks to govern scope, schedule, and budget. Act as the primary point of escalation for critical project issues.
Business Critical Value Creation: Drive a value-focused mindset across the team, ensuring that every implementation delivers rapid, measurable ROI to solve for the most business or mission critical challenges facing our customers. Collaborate with the Customer Organization teams to ensure comprehensive adoption plans (onboarding, training) are incorporated into every project.
Customer Impact: Own customer health across the High Tech sub-region. Engage directly with customer stakeholders (CoE Leads/Middle Management) to mitigate risks and drive success initiatives like "Go to Green".