Eaton's IS AER ITD division is currently seeking a Customer Service Manager.What you'll do:PRIMARY FUNCTION:1. State the primary function or overall purpose of your position. The Customer Service Manager will manage the Customer Representatives' team with the objective to maximize customer satisfaction and increase performances. The Customer Service Manager will recommend staff actions including selection recommendations; coaching, propose disciplinary actions; perform employee performance appraisals; manage schedules and workload.This position will also act as a Customer Representative, managing business interactions and relationships with customers. Achieve customer satisfaction, manage performance against customer requirements in accordance with contract. Serve as a primary communication internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery as well as additional growth opportunities and strengthen customer loyalty.The primary goal is to maximize customer satisfaction by ensuring we meet our delivery commitments to the customer. This position will interface either with strategic customers, provide them with updates on quotes, purchase orders, deliveries, manage expedites and schedule changes, ensure the compliance to Terms and Conditions and monitor performances. This includes working with sales, planning, supply chain, operations, and quality. All activities involve extensive interaction with customers and internal functions.#LI-SL4ESSENTIAL FUNCTIONS: (Limit yourself to 8-12 statements)2. List the essential functions (i.e. key responsibilities with expected end results) which must be accomplished in order to fulfill the purpose of your position as described above.Customer Assignment:A. Serve as the primary source of contact for assigned Customers related inquiries and represent the voice of the Customers. B. Manage all aspects of the Customer relationship and daily interactions. C. Support Order Management to ensure accurate and timely Order processing and returns. D. Understand all executed contract terms for assigned Customers through collaboration with Contracts Team.E. Monitor existing contracts for compliance relative to delivery requirements.F. Develop and maintain Customer specific manuals, as well as key contractual elements.G. Negotiate and manage changes in Customer demand to ensure accurate flow down in support of on-time delivery.H. Follow up on quotes and monitoring quotesI. Maintain knowledge and train others to navigate and manage Customer schedules and portalsJ. Work closely with Accounts Receivable and Customers for quick resolution to contested invoices and deductions. K. Know and apply all terms of Long-Term Agreements for assigned Customers. Develop and maintain Customer information documents for other team member's use.L. Work closely with operations and supply chain to ensure Customer On-Time DeliveryM. Proactively monitor Cus